Getting SubC Support - Fugro
SubC Fugro Help Center
The SubC Fugro Help Center is designed specifically for Fugro to provide you with a comprehensive source to find everything you need to help you get the best performance and experience with SubC products.
Enter one or two keywords in the Search field on the Help Center main page.
Or click the product tiles on the Help Center main page to access that SubC Product User’s Manual where you will find instructions on how to use the application.
We are dedicated to continuously adding to our Help Center content to serve you better!
If you don’t find the specific information you are looking for in our Help Center, please let us know!
Send us your suggestions or questions via email to support@subcimaging.com
We will provide you with solutions, answer your questions, and be sure to add the information to our Help Center.
Product User Manuals
Our Product User Manuals contain information to guide and answer questions you may have. You can find all SubC Product Manuals in the SubC Client Help Center.
We also embed SubC Product Manuals in our Software Applications for easy access to information if you are not connected to the Internet. Click the book icon in the top, right of the Application UI.
Contact SubC Support Desk
SubC Regular Support includes phone, portal and email support with SubC Products Standard Warranty.
Regular Support
SubC Regular Support Hours: 9:00 Am - 5:00 PM, Monday to Friday Newfoundland Time Zone.
For non urgent issues, please go to SubC Customer Service Desk Portal or email support@subcimaging.com to open a support ticket.
If your issue is urgent and inside SubC’s Regular Support hours, please call the Regular Support Phone: +1-709-702-0392
Extended Support
SubC Extended Support Hours: 5:00 PM - 9:00 AM, Monday to Friday and 00:00-24:00 on Weekends/Holidays, Newfoundland Time Zone.
If your issue is urgent and outside SubC’s Regular Support hours, please call the Extended Support Phone: +1-709-260-0501 or email extended@subccontrol.com to open a support ticket.
Remote Desktop Support
Fugro provides SubC Support with a Host Pass when we need to remote login to your PCs running SubC Desktop Applications, such as Stream Fugro Desktop. Contact your Fugro Team Manage or IT Team for information regarding issuing a Host Pass. When you have a Host Pass, contact support@subcimaging.com and provide the Host Pass details to the SubC Support Agent.
RMA - Return Material Authorization
If you are having a problem with SubC hardware and suspect an equipment functionality issue, please first contact support@subccontrol.com to confirm with our Support Team if the problem is with the equipment or if the issue can resolve without the need for equipment return.
If it is determined that the equipment does need to be returned, SubC Support will provide you with an RMA Number
Please complete the RMA Form
Enter the RMA Number and provide the required information on the RMA Form.
Save a copy of the completed RMA Form for your records
Return the completed RMA Form to SubC along with the Equipment